With the latest round of measures being introduced by the UK Government to counteract the spread of COVID-19 (Coronavirus), we would like to communicate to our customers the measures and contingencies we have in place and plan to adopt over the next few weeks and months.
Service levels and product availability
Firstly, with regards to our ability to provide our usual level of service and product fill-rate, we can assure our customers that, for us, it’s business as usual. The vast, vast majority of our main product lines are well stocked and we do not foresee any issues with these currently, other than in the following two areas:
These products are directly impacted by the unprecedented demand that the current situation necessitates. We are in regular contact with our suppliers of these products and every effort is being made to provide stock as soon as possible. However, supply of certain products within this category is rightly being prioritised for the NHS and the other public bodies responding to the current situation. As a result, while stock is expected shortly on some products within this category, on others we have no current due-date from our suppliers. This is an ever-changing picture and we hope to be clearer on when stock can be expected as manufacturing begins to catch-up with demand.
Cleansing wipes, paper disposables & toilet rolls
To a lesser degree we have seen a significant increase in the demand for certain associated product categories – specifically cleansing wipes, paper towels, tissues and toilet rolls. In these product categories the scale of manufacturing and better availability of raw materials means that currently suppliers are keeping up with demand albeit with some slight delays. In these areas we currently have good stock availability, with only a handful of SKU’s off-stock at present and re-supply of most expected in the next two weeks.
At the moment we have no issues with the day-to-day service levels or capacity within the business. We have contingencies in place to ensure that we continue to meet our own high expectations in terms of service, and we are confident that these contingencies will be able to plug any holes left due to self-isolated or ill staff.
We understand that many of our customers will be making changes to the day-to-day operation of their businesses. Should you require the current service to be adjusted to conform to your new policies (delivery, stock control, etc.), please don’t hesitate to get in touch with your POS Business Manager, or our sales support team in the office, to discuss the best solution.
Our own response
As will be the case for any responsible business, our primary concern and duty of care is to our staff. We have therefore taken the decision to implement the following:
- We are constantly monitoring the situation and up-to-date advice from the NHS, UK and Scottish Governments and the WHO to ensure that we are operating best practices.
- Employees have been instructed to self-isolate at the first sign of Coronavirus symptoms either in themselves or another within their household.
- Where an employee has to self-isolate, they will be able to do so on full pay.
- We are providing all of the necessary resources, where possible, to enable our staff to work from home.
- We have implemented strict hand-washing rules and a schedule to sterilise key surfaces (door handles, worktops, etc).
- We have implemented a number of common-sense policies within our working environment to ensure social distancing as far as practical.
Professional Office Supplies is incredibly proud of its excellent service levels to its customers and everyone at the business will endeavour to ensure that there is minimal impact to our customers over the weeks and months ahead.
Should any further advice impact the response of the company, we will communicate any changes as appropriate.